Information
         Information

Return and Exchange Policy
 
Only merchandise in resaleable condition may be returned, Shipping and handling fees are non-refundable. A Jade Jewelry Web.com return merchandise authorization (RMA) number is required before returning any merchandise - copy of Invoice is required. Return requests must be made within 30 days of invoice date. Returned merchandise must be received within 40 days of invoice date. Merchandise must be in original condition. A reliable method of return delivery, and package insurance is highly recommended
, and you must post your (RMA) number on outside package. Special orders, or custom merchandise is not subject to return.

 

Obtain a Return Merchandise Authorization (RMA) Number

JadeJewelryWeb.com will not accept any return without an Return Merchandise
Authorization(RMA) number.

To return an item to JadeJewelryWeb.com you must first fill out a RMA request
form and obtain a RMA number from JadeJewelryWeb.com's customer service
department.  Request for a RMA number by clicking on the
RMA number request link below, and fill out the RMA form.
Once you submit your request,  JadeJewelryWeb.com will e-mail you the Return
Merchandise Authorization Number.

You must write this RMA number on the return package. Without
an RMA Number you cannot return merchandise to JadeJewelryWeb.com.
Unauthorized return shipments will not be accepted.

RMA numbers are good for 7 business days.
All returns must be received by JadeJewelryWeb.com within 7 business days from
the receipt of an RMA number.
Note: We are not able to handle walk-in returns.

RMA numbe request

About billing/shipping address mismatches

A billing address is where we would bill for a purchase and your package would be sent to. This is the way we handle billing/shipping address mismatches to prevent fraud.
C
redit Card Shipping-Billing Mismatch Filter Identify high-risk transactions with different shipping and billing addresses, potentially indicating purchases made using a stolen credit card. The simplest way is call your credit card Co. change your billing address.

Sales Tax

Sales tax of 9.5 % is charged only if shipped within California, otherwise, there is no sales tax applicable.

U.S. Priority Mail 2-3 Days Delivery

Your in-stock Jewelry will be shipped within 2-3 days of the receipt of your order. If an item is temporarily out of stock, we'll let you know the expected delivery date. Our carriers require a street address. Shipping charges for item delivery inside US & Canada will be $5.00 to $10.00 per address.

Express Mail Tracking

All orders shipped within 24 hours (Mon-Fri)

Domestic

International

  

  

US Priority Delivery

International Express Air

2-3 business days Delivery

3-5 business days Delivery

$10.00 per address.

$58.00 & Up per address.

      

Shipping Rate

Next Day Express Air***

Custom Duty & Tax

1 or 2 Days Rush Delivery***

Buyers responsible

$25.00 per address.

 for the payment  

Christmas Delivery

Due to high order volume, we can guarantee Christmas delivery of in-stock items if you order between noon, Dec. 19 ( EST. ). and Dec. 24 your purchase will be send by NEXT DAY EXPRESS SHIPPING and without any extra charge.

Color Accuracy

Although the photographs on this site were carefully selected to represent colors as accurately as possible, some variation may occur due to your monitor configuration. If you have a question regarding the color or texture of a product featured here, or about any of our products or services, call ( 650 ) 754-1613  for a customer service representative.

Possible Errors

Although all information in this site has been carefully checked for accuracy, errors and omissions occasionally occur and are therefore subject to correction. We regret any inconvenience.

Quality & Authenticity - Purchase a Certificate of Authenticity with your Jade Jewelry

We stand by the quality and authenticity of our jade products, which are strictly Genuine Burmese Jadeite (set in 18k or 14k solid gold), not Nephrite, Chinese Jade (Serpentine) or other jade-like stone. Our Return Policies are the basis of our guarantee.

Ordering

Order any item from our web site Secured On-Line Order and sorry, We do not take phone orders, Questions about orders already placed, call 1.800.699.5233;

Or email us anytime at:

Contact us by e-mail

Measurement

Most measurements are metric for accuracy.  A conversion table is attached below:

Inch         mm.
1/8..........3.175
1/4..........6.350
3/8..........9.525
1/2........12.700
5/8........15.875
3/4........19.050
7/8........22.225
1...........25.400

16ths      mm.
  1..........1.587
  3..........4.762
  5..........7.937
  7........11.112 
  9........14.287
11........17.462
13........20.637
15........23.812

Table of Measures ( inch / mm )

Internet Security

Many people are concerned about online  transactions, particularly giving out their credit card numbers over the  Internet. To address This concern, Our store use Secure Sockets  Layer protocol (SSL), which delivers server authentication, data encryption, and message integrity. As long as the web browser  you're  using supports  (SSL) Secure Sockets Layer like the Netscape, Microsoft Internet Explorer, or AOL browsers do, your information will be submitted with  a high level of security. Note that, on browsers like Netscape and  Microsoft, you'll know the secure technology is activated by the form of the "key" at the bottom of the order screen - it's secure if the gold key is all in one piece (or "locked") Or, check your brower's documentation to learn how your browser indicates that the transaction is in secure mode.

Secure Site

Credit Card Charges

Order any item from our web site Secured On-Line Order by Credit Card, Credit Card charges are not submitting until time of shipment. No subcharges for Credit Cards. Jade Shop will send a RECEIPT FOR YOUR ORDER by Email until time of shipment. We do not archive any credit card data on the RECEIPT or our server to ensure the continued securityof your personal information.

Check and Money OrderPayment Policy

We will accept a cashiers check or money order. Jade Jewelry Web will accept personal or business checks up to $5000.00 at our web site products, but allow 6-10 business days for clearing.

How To Pick The Right Size on Your Bangle

How To Pick The Right Size on Your Bangle

Ring Size Equivalence Table

Ring Size Equivalence Table

Tips on Taking Care of Your Fine Jewelry

1.   Clean your jewelry often (see below
      for ways of cleaning), and before
      putting it back in your jewelry box;
2.   Put on your jewelry (especially pearl)
      ONLY AFTER you are done with
      your makeup and perfume;
3.   Keep each jewelry item in a separate
      box to avoid the slightest possible
      damage;
4.   Check your jewelry for loose parts
      from time to time, and fix them as
      soon as possible;

5.   Do not wear jewelry while taking a shower, working out, swimming,
      or cooking; this is particularly important for pearl, which is a porous 
      material capable of trapping moisture and other elements, causing  
      degradation of the surface luster.
6.   A clean container with warm water and a little mild detergent, 
      a soft brush are all you need to clean most of your jewelry;
7.   For cleaning of pearl, a porous material containing calcium carbide,
      water and protein, soak jewelry in mineral water and rub clean it with 
      fingers, without using any detergent.  Air dry pearl on soft dry cloth
     before putting it back in the box.

Contact us by e-mail

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